30-Day Satisfaction Guarantee
Hirsionsan committed to making customers 100% satisfied with their purchases. If you encounter any shipping or product issues and are not satisfied, please email us and our team will assist you immediately.
Please fill in your address in detail, otherwise the package we mail to you will be returned to us.
Return Conditions
To be eligible for a return or exchange, the item must meet all requirements:
Good condition: no damage (dents, leaks, broken parts).
Complete packaging: original box with all components (jug, lid, unused filter).
New condition: no water stains, scratches or signs of use.
Dry clean: absolutely no water residue or mold.
Order Cancellation
Request must be made within 30 minutes of purchase.
Contact us immediately at support@hirsionsan.com.
Processed orders cannot be cancelled.
Refund Processing
Approved refunds will be issued via your original payment method.
Shipping charges are non-refundable.
Typical processing time: 1-2 business days (varies by payment provider).
For delayed refunds, please email via support@hirsionsan.com.
Damaged/defective items
We will cover return shipping costs if:
- Request is made within 30 days of delivery
- Unpacking video/photos available upon request
- We will return the item within 1-2 business days
Customer Initiated Returns
You are responsible for return shipping costs if:
Item is in good condition but does not require：
- Original packaging is intact
- No restocking fee is required
- Important Return Procedures
- Always contact us first at support@hirsionsan.com
- Never return an item without prior authorization
Use our designated return address: 1944 Arctic Boulevard, North Star, Anchorage, AK 99503, United States
Quality Guarantee
All returns are thoroughly inspected. Items damaged due to improper return shipping will be:
Refund Denied
Returned to sender at customer’s expense.
Our goal is your complete satisfaction. Please contact us at support@hirsionsan.com with any return-related questions.
Note: Return Address: 1944 Arctic Boulevard, North Star, Anchorage, AK 99503, United States